Competency 12: Documentation

Abdul Jalloh

Community Support Specialist

Discoveries Department

 Q: What does Documentation mean to you and why it is important? What does it mean to you as a staff member providing supports for a person receiving services?

A: To me documentation is essential, not only for coordination and continuity of care, but for legal purposes. Documentation in this case are documents that serve as official information from reports to pictures, to communicate effectively and clearly to another party. As a staff member providing support services to a person it’s gratifying to say the least.

Q: What advice would you give staff members that are learning about doing Documentation?   

A: Advice I would give a coworker that’s learning about documentation is to stay away from words that are not observable and measurable!

 Q: Tell us about a situation where you documented something and it made an impact to the larger team.

A: As of recently documentation of mine was required to submit to DDA. Since I already had all the behaviors documented it made the process a little easier. In return I only needed to submit the documentation once and DDA received all the information they needed in a timely manner.

 Q: Tell us about some of the lessons and knowledge you’ve gained from reading other staff’s documentation. Has there been a time when you’ve read documentation and it’s helped you do your job better?

A: From reading different staff’s documentation I’ve learned to explain the 5W’s (Who, What, When, Where, and Why) while documenting. It honestly makes a world of difference for the person who is reading the document. Every time I read documentation; I’m better equipped with knowledge to do my job better.

Q: What are strategies you use to document in a timely fashion?

A: The strategy I use to ensure I document everything in a timely fashion is by simply documenting everything when it happens.